DELIVERY & RETURNS

Our delivery information varies depending on the type of products that you are ordering. Please see below for the relevant details:

Plain stock: (plain stock items free from any personalisation)

Plain stock ordered by 2pm will be despatched for next day delivery. Please note this is dependent on current stock levels. We also operate from more than one warehouse so orders may be despatched in more than one delivery. Plain stock can be ordered here

All orders equal to or less than £180 (£75 for web orders) in the UK will automatically incur a handling and carriage charge of £10.50. Orders above £180 (£75 for web orders) will be delivered free of charge. You cannot combine plainstock and made to order stock to meet the value of £180 (£75 for web orders).

Personalised stock items: – (stock items with a badge, number or name added)

If you have ordered personalised stock items from us before then these will be despatched within 5 working days; dependent on current stock levels. If you are adding a badge, number or logo to our stock items for the first time then your order will be delivered 5days from confirmation and approval of the order. You can re-order personalised stock items here or email akoa@trutex.com to order them for the first time.

All orders equal to or less than £180 (£75 for web orders) in the UK will automatically incur a handling and carriage charge of £10.50. Orders above £180 (£75 for web orders) will be delivered free of charge. You cannot combine plain stock and made to order stock to meet the value of £180 (£75 for web orders).

Bespoke kits: (kits ordered through our kitbuilder or design service that are made to order)

You can order a bespoke kit using either our Early Order Schedule or our Made to Order Delivery Schedule. Orders must be received and approved by 1pm by the date specified then you can choose which date you would like to take delivery of your kit from the corresponding delivery windows provided. New kits can be ordered from our kitbuilder

All orders equal to or less than £180 (£75 for web orders) in the UK will automatically incur a handling and carriage charge of £10.50. Orders above £180 (£75 for web orders) will be delivered free of charge. You cannot combine plain stock and made to order stock to meet the value of £180 (£75 for web orders).

Returns:

Please note that Trutex do not offer a sale or return service.

Goods may only be returned if found to be faulty. Please contact customer services on 01200 421202 who will arrange for the goods to be collected and tested.

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© Trutex Ltd 2019. All rights reserved. Website by Beyond

© Trutex Ltd 2019. All rights reserved. Website by Beyond