FAQ2019-10-10T15:42:54+00:00

FAQ

Do I need to have an account with you to order?2019-10-09T11:48:10+00:00

Yes you will require a Trutex wholesale account to be able to order from our stock range and our made to order range. If you don’t already have a wholesale account then you can apply for one here

How do I order from your stock range?2019-10-07T08:48:08+00:00

Once you have a Trutex wholesale account number you can register on our wholesale website. Here you can view and order all of our AKOA stock range, you can also view our current stock levels for the items you require.

How long does it take for delivery of your stock items?2019-10-07T08:48:21+00:00

Stock items ordered by 2pm from our Trutex wholesale website will be delivered to you the following day.

Can I add badges, logos and text to your stock items?2019-10-07T08:49:22+00:00

Yes, you can add badges, logos and text to all of our stock items. If you contact us at akoa@trutex.com we can arrange this for you.

How long does the ‘Made to Order’ range take to be delivered?2019-10-07T08:49:35+00:00

It takes around 12 weeks from confirmation of order to delivery.

What are the minimum order quantities for your made to order range?2019-09-26T14:57:18+00:00

The minimum for our made to order range is 35 garments and you need to order at least 5 of each size that you require.

What happens once I’ve designed a kit?2019-09-26T14:57:02+00:00

Once you’ve submitted your kit design we will contact you regarding prices and expected delivery dates and to check that we have all of the information that we require to process your order.

What sizes are your stock and made to order ranges available in?2019-09-26T14:52:35+00:00

You can access all of our size charts here

I can’t log into my account?2019-09-26T14:51:51+00:00

If you contact us at akoa@trutex.com we will be able to help you access it

Can’t see your question above? Please get in touch and will endeavour to get back to you as soon as possible.

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© Trutex Ltd 2019. All rights reserved. Website by Beyond

© Trutex Ltd 2019. All rights reserved. Website by Beyond