FAQs Archive

Q: Do I need to have an account with you to order?

Yes you will require a Trutex wholesale account to be able to order from our stock range and our made to order range. If you don’t already have a wholesale account then you can apply for one here

Q: How do I order from your stock range?

Once you have a Trutex wholesale account number you can register on our wholesale website . Here you can view and order all of our AKOA stock range, you can also view our current stock levels for the items you require.

Q: Can I add badges, logos and text to your stock items?

Yes, you can add badges, logos and text to all of our stock items. If you contact us at akoa@trutex.com we can arrange this for you.

Q: How long does the 'Made to Order’ range take to be delivered?

It takes around 12 weeks from confirmation of order to delivery.

Q: What are the minimum order quantities for your made to order range?

The minimum for our made to order range is 35 garments and you need to order at least 5 of each size that you require.

Q: What happens once I’ve designed a kit?

Once you’ve submitted your kit design we will contact you regarding prices and expected delivery dates and to check that we have all of the information that we require to process your order.